Terms Of Service

Please read these terms and conditions carefully, they contain important information about your rights and obligations in accessing and using surgegraph.io and its sub-domains (“our website”).

By subscribing to us, you confirm that you have read and understand the terms and conditions and agree to be legally bound by these terms and conditions as they are amended and posted on our website from time to time.

1. Prices and payment

Prices charged are as shown on the website in US dollars. We may change the price of the Service before you place an order for a subscription or renew a subscription.

You may only create or maintain one Service Account and you agree that the operation of your Service Account is exclusive to you. Furthermore you agree that only you will receive the Services via your Service Account.

For other digital products outside of our Service Subscription, you may purchase any numbers of copies you see fit.

Any losses incurred or sustained by you when transmitting information by means of email or other Internet link shall be borne solely and exclusively by you and in no event shall any such losses in whole or in part be borne by SurgeGraph.

We shall automatically renew your subscription to the Service at the end of the current subscription term at the price set out on your order or as notified to you, using the credit or debit card details supplied by you for your initial order.

As soon as your initial or renewed subscription commences we shall take payment from you, using the payment details supplied by you. In the event that, for whatever reason, it is not possible for payment to be made when requested by us, then we shall inform you immediately. You shall have seven (7) days from the time on which the notification of the corrected payment is sent to you by us in which to provide us with cleared funds and correct payment details during which time it will be possible for you to use the Services. If we do not receive cleared funds and your payment details within that seven (7) day period then your access to the Services will be denied until such payment is made in full and you provide us with proper payment details.

2. Accessing the service

You are only permitted to use this service personally and agree to do so without the use of any automated means including but not limited to the use of robotic tools.’

SurgeGraph reserves the right to limit the number of searches you may make on the Service (the “Usage Limit”). The Usage Limit will be set at SurgeGraph’s sole discretion and may change from time to time.

3. Fair use policy

To ensure fair usage of our SaaS platform and prevent abuse that could impact the experience of other users, we have implemented this Fair Use Policy. By using our platform, you agree to the following terms:

Shared Resources and Queue:

Our platform operates on shared resources and a processing queue system. The purpose of this policy is to prevent users from monopolizing resources, clogging up the queue, or disrupting the platform for others.

Acceptable Use:

Please refrain from activities that excessively strain resources or disrupt the normal functioning of the platform. Examples of unacceptable activities include bypassing system limitations, using programs/scripts to run SurgeGraph, generating excessive processing load, or violating applicable laws or third-party rights.

Monitoring and Enforcement:

We may monitor platform usage to ensure compliance with this policy. If a violation is suspected, we may take necessary actions, such as notifying the user, limiting access, or suspending the account.

4. 30 Day Refund Guarantee

All our plans are subjected to a thirty (30) day money-back guarantee for first subscription payments unless expressly stated otherwise. If you wish to exercise your rights under this policy, you would need to send your request to our customer support email at hello@surgegraph.io within 30-days from the date of the first subscription.

You may request a refund after the payment has been made, provided that the services have not been utilized. It is important to note that we retain the right to decline refund requests if any material activity is observed in your account during the subscription period. We also reserve the rights to perform partial refund.

We do not grant refunds for recurring subscription payments (renewal) unless applicable law states otherwise.

Users will only be eligible for refunds ONCE. Request by users who wish to exercise their rights to refund again after they have exhausted their one-time refund will not be granted.

Accounts terminated for violation of the herein-mentioned terms would not be eligible for refunds.

We may ask you to provide information that includes but is not limited to a brief comment explaining why you would like to cancel and refund your subscription, your registered email address, and any other identity verification and/or authentication information that we deem necessary depending on the situation.

Any subsequent correspondence which contradicts the initial refund request would render the initial refund request void. Thereafter, a new refund request would need to be initiated subject to the same terms and conditions stated herein.

Refund shall be due to you only upon compliance with and subject in all respects to the terms and conditions stated herein.

You will lose access to our services once the refund has been issued to you.

5. Cancelling the subscription

You may cancel your subscription for any Service you have purchased from us, for any reason (including if you simply change your mind) by giving us notice that you no longer wish to subscribe to the Service within 30 days of your receipt of your login details at any time during your initial subscription.

You can cancel at any time prior to the date on which the next Automatic Subscription Renewal payment is to be taken, and you shall not be eligible to receive any refund for any renewal subscription payment that has already been made.

6. Registration and Refund Patterns

In order to maintain the integrity of our services and prevent abuse, we reserve the right to take action if a pattern of repeated registrations for paid services followed by immediate cancellations and refund requests is identified. In our sole discretion, we may withhold further registrations and/or refuse additional refunds to users engaging in such patterns.

7. Liability

In relation to the purchase of Services, we accept no liability for any indirect or consequential loss or damages or for any loss of data, profit, anticipated savings, revenue or business (whether direct or indirect), howsoever caused, even if foreseeable.

We do not accept liability (except where we have been negligent) where you suffer loss or damage as a result of the viewing, use or access of, or inability to use or access, or performance of our website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of SurgeGraph, its servants, agents or any other person.

If we are liable to you for any reason, our liability is limited to the amount paid by you for the Service(s) concerned. Notwithstanding anything in these terms and conditions, we do not exclude or limit our liability for death or personal injury caused by our negligence.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available from our website will be free from infection, viruses and or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

8. Copyright and trademarks

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is SurgeGraph or its licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us.

You may download material from our website for the sole purpose of placing an order with us. However you may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means and in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written approval, except where expressly invited to do so, for example in order to complete any test or questionnaire.

9. Changes

We reserve the right to alter, suspend or discontinue any aspect of our website or the Services available through it, including your access to it, without notice to you. Unless explicitly stated any new features, including new content and Services shall be subject to these terms and conditions.

If any modification of the Service is unacceptable to you, your only recourse is to terminate the relevant Agreement. Your continued use of the Service following our posting of a change to the conditions or the website will constitute a binding acceptance of that change.

10. Law and jurisdiciton

We may assign, novate or sub-contract any or all of our rights or obligations under these terms and conditions at any time.

These terms and conditions constitute the entire agreement between you and SurgeGraph regarding your use of the website or purchasing of Service(s) and supersedes any prior understandings or agreements regarding your use of the website or purchasing of Service(s).

11. Notices

Notices shall be given to us via email ator to you at either the email or postal address you provided to us during the ordering or registration process.

12. Security

You are solely responsible in all respects for all use of and for protecting the confidentiality of login details that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

13. Information you provide

You authorise us to use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your postal address, e-mail address, telephone number and your credit or debit card number and expiry date or bank account details to the extent reasonably necessary to provide the Service(s) that are available through our website to you by us or our sub-contractors.

If you purchase Service(s) through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you (together the various purposes set out in this clause and SurgeGraph’s Privacy Policy, will be known as “the Purposes”) and all such information collected by us shall be referred to as “Personal Information”.

By accepting these terms and conditions, you agree to the processing and disclosure of your Personal Information for the Purposes.

14. Privacy Policy

For information about our data protection practices, please see our Privacy Policy.

We value transparency and fairness in our interactions with users. These policies are in place to ensure the continued provision of high-quality services to all our customers. If you have any questions or concerns regarding these terms, please do not hesitate to contact our support team.

Last Edited on November 1, 2023