Privacy Policy

SurgeGraph.io (a brand of Plentisoft Sdn Bhd) is an organic traffic growth solution. We respect your privacy and do not tolerate spam and will never sell, rent, lease, or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited emails.

If you choose to give your name and email address into one or more of our site’s registration forms, then we will send you emails relating to the mailing list(s) or service(s) you joined and the SurgeGraph newsletter, as well as marketing, offers from time to time. You may opt-out of receiving future mailings from our mailing lists; see the choice/opt-out section below.

Financial information

Financial information (such as credit card number and expiration date) is used only to charge you for the service you are purchasing. This will never be given to any third party.

How do we protect your information?

In order to prevent unauthorized access, SurgeGraph uses strict security procedures in the storage and disclosure of information that you have given to us. We take all reasonable precautions to ensure the security of personal data stored on our system.

All your personal information is password-protected – only registered users and SurgeGraph support staff have access to this information. As a registered user, you will be able to edit or delete your personal information details at any time using your own ID and password.

Does SurgeGraph share information?

Your personal information is being provided only to SurgeGraph unless we specifically state otherwise. We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith SurgeGraph believes such action is necessary to comply with a legal process.

What about cookies?

As you browse app.surgegrph.io and surgegraph.io, advertising cookies will be placed on your computer so that we can know your browsing history on our site. This information is used to better optimize your browsing experience by showing only the most relevant information to you.

The techniques we employ do not collect personal information such as your name, email address, postal address, or telephone number.

The right to request the deletion for your personal information

You have the right to request the deletion of any of your personal information. This is subject to exceptions set forth by the law (such as including but not limited to, where the information is used to identify and repair errors on app.surgegraph.io and surgegraph.io, detect security incidents, protect against fraudulent or illegal activities, and exercise certain rights, etc.).

If no legal exceptions are applicable, we will delete your personal information that is stored within app.surgegraph.io and surgegraph.io’s database and direct any of our service providers to do the same once you have exercised your right to request the deletion of your personal information.

How to exercise your rights to delete personal information

If you would like to be removed from our database, please contact us at hello@lsigraph.com. In your request, please provide sufficient information that allows us to verify your identity (i.e. contacting us through the email address that you use to sign in). Upon receiving your request, you will receive a reply stating the initiation of the request. In the next 72 hours, we will verify your identity to make sure you are the person about whom we collected personal information or an authorized representative. Once we are able to verify your identity, we will provide you with information about how we will process your request. In the event, if we needed more time or have to deny the request, we will explain to you the reasons behind the decision. We do not charge a fee to process your verifiable request.

If you wish to stop receiving SurgeGraph’s newsletter or any of our mailing lists, please use the unsubscribe link in an email from each list.

Personal Data that SurgeGraph collects

Among the types of Personal Data that app.surgegraph.io and surgegraph.io collect, by itself or through third parties, are:

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using app.surgegraph.io and surgegraph.io.

Unless specified otherwise, all Data requested by app.surgegraph.io and surgegraph.io is mandatory and failure to provide this Data may render it impossible for app.surgegraph.io and surgegraph.io to provide its services. In cases where app.surgegraph.io and surgegraph.io specifically states that some Data is not mandatory, Users are given the option to not communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is deemed mandatory by the Service are welcomed to contact the Owner.

Any use of Cookies – or of other tracking tools – by app.surgegraph.io and surgegraph.io or by the owners of third-party services serves the purpose of providing the Service as required by the User, in addition to any other purposes as described in the present document and the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through app.surgegraph.io and surgegraph.io and confirmed that they have consent from the third-party to provide the Data to the Owner.

Security Of Personal Data

app.surgegraph.io and surgegraph.io are committed to protecting the security of your personal data. Any information provided to app.surgegraph.io and surgegraph.io by you is handled with due care and security, and will not be used in ways other than as set forth in this Privacy Policy, or in any site/area-specific policies, or in ways to which users have not explicitly consented.

SurgeGraph employs a range of technologies and security measures to protect the information maintained on its systems from loss, misuse, unauthorized access or disclosure, alteration or destruction.

However, since the internet is not a 100% secure environment, app.surgegraph.io and surgegraph.io cannot ensure nor guarantee the security of any information that the user may transmit to SurgeGraph’s sites. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of SurgeGraph’s physical, technical or managerial safeguards.

Purposes of Processing Data

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Access to third party services’ accounts, Managing contacts and sending messages, Interaction with external social networks and platforms, Registration and authentication provided directly by this Application, Analytics, Registration and authentication, Displaying content from external platforms, User database management, Contacting the User, SPAM protection, Hosting and backend infrastructure and Connecting Data.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Children

SurgeGraph is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age. If we are made aware that information is or has been submitted by or collected from a child aged 12 or younger, we will delete this information.

Contacting us

If you have any questions about this privacy statement, the practices of the SurgeGraph web site, or your dealings with this web site, please contact us at hello[at]surgegraph.io

Changes to this Privacy Policy

This Privacy Policy came into effect in 2018 and was last updated on 29th October 2021. Any updates to this policy will be published on this page.